AI support that knows your content and actually gets things done
IotaBot embeds on your website with a single script tag, learns from your own content, performs real actions through your APIs, and hands off to a human the moment it matters.
orders.trackEverything your support stack needs, in one embed
One assistant. The whole support workflow.
From answering questions to taking action and escalating to people — IotaBot covers the full journey.
Trained on your own data
Upload documents and crawl your site. IotaBot answers from your real content using retrieval-augmented generation on Google Gemini — no hallucinated policies.
Learn more →Embed with one script tag
Framework-agnostic widget. Drop in a single line and you're live in minutes.
Performs real actions
Calls your own or third-party APIs to track orders, update accounts, and more.
Human handoff
Seamless realtime escalation to a live agent when the AI steps aside.
Ticketing built in
Conversations become tickets with status & priority workflows.
Multi-tenant RBAC
Owner, Admin, Supervisor, Agent & Viewer roles out of the box.
A multi-agent pipeline behind every reply
Each message flows through a purpose-built pipeline so answers are grounded, actionable, and accurate.
Retrieve
Pull the most relevant passages from your indexed content and knowledge base.
Analyze & route
Understand intent and decide whether to answer, call a tool, or hand off.
Tool or answer
Invoke your APIs to take real action, or draft a grounded response.
Synthesize
Compose a clear, on-brand reply — with a human ready whenever needed.
How it works, channel by channel
Same AI brain, tailored to how each channel actually works.
Chat widget
Every message runs through the same multi-agent pipeline, end to end.
Visitor sends a message
In the embedded widget, no login needed
Knowledge Base
Retrieves the relevant passages from your docs & crawled site content (RAG)
Call a tool
Real action via your APIs — track an order, update an account
Answer directly
Grounded reply from what was retrieved
Reply sent
Clear, on-brand, in the widget
Live agent handoff
Real time, full context carried over — whenever the AI steps aside
One connected account powers both DMs and per-post comment automation.
Connect your Instagram Business account
One-time OAuth connect, no developer setup
DM received
Knowledge Base + Tools
Same retrieval & tool-calling pipeline as the chat widget
Reply sent as a DM
Live agent handoff
When the AI steps aside
Comment on a post
Matched against that post's rules
Context phrases you configure per post
Reply on the comment
Send a DM
Both
No match?
Ignore, log for review, or escalate — your choice per post
Turn your support inbox into shared, tracked conversations — with replies from your own business address.
Connect your support inbox
Forward your email & verify your sending domain — one time, no per-message setup
Customer emails you
Arrives at your normal support address
Conversation + ticket
Auto-created and threaded — every reply stays on the same ticket
Your team replies here
Sent from your own verified domain, with attachments
Lands back in their inbox
Properly threaded, looks like it came straight from you
Built for the way modern teams support customers
“It answers from our actual docs and escalates cleanly. Our first-response time dropped dramatically.”
“The tool calling is the killer feature — customers get order status without waiting on an agent.”
“Setup was genuinely one script tag. We were live before lunch.”
Give your website an AI teammate today
Embed once. Train it on your content. Let it act — and hand off when it counts.