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Terms of Service

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Last updated: 08-08-2026

1. Agreement to these terms

These Terms of Service ("Terms") govern your access to and use of the IotaBot website, chat widget, admin dashboard, and related services (together, the "Services"), provided by [IotaRise Private Limited] ("IotaBot," "we," "us," "our"), registered office at Sector 103, Gurgaon, Haryana, India, 122006. By creating an account or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a company, you confirm you have authority to bind that company.

2. What IotaBot is

IotaBot is a customer-engagement platform. Businesses ("Customers") sign up, embed our chat widget on their own website, connect optional channels (email, Instagram), and use our dashboard to manage conversations, knowledge sources, billing, and related settings. Some responses to end users may be generated with AI and can be inaccurate — see §8.

3. Accounts

  • You must provide accurate registration information and keep it up to date.
  • You are responsible for all activity under your account and for keeping your credentials confidential.
  • Notify us immediately at support@iotabot.io if you suspect unauthorized access to your account.
  • You must be legally able to enter into a binding contract to create an account.

4. Subscriptions, billing & cancellation

Paid plans are billed in advance on a recurring basis through our payment processor, Razorpay. We do not receive or store your full card number. Prices, plan limits, and features are as shown in the dashboard at the time of purchase and may change with notice for future billing cycles.

Refunds and cancellation terms are set out separately in our Cancellation & Refund Policy — that policy, not this section, governs how refunds and mid-cycle cancellations are handled.

5. Acceptable use

You agree not to use the Services to:

  • Send unsolicited bulk messages, spam, or communications in violation of applicable law;
  • Upload or transmit unlawful, defamatory, infringing, or harmful content;
  • Attempt to reverse-engineer, decompile, or gain unauthorized access to the Services or their infrastructure;
  • Interfere with or disrupt the integrity or performance of the Services (including exceeding documented rate/capacity limits in bad faith);
  • Use the Services to collect personal data from individuals without a lawful basis for doing so; or
  • Resell or sublicense the Services without our prior written consent.

We may suspend or terminate access for a material breach of this section.

6. Your content and data

You retain ownership of the content, knowledge sources, and conversation data you or your end users submit through the Services ("Customer Content"). You grant us a limited license to host, process, and display Customer Content solely to provide and improve the Services. You are responsible for having the necessary rights and permissions for any Customer Content you submit, and for your end users' data being processed in accordance with applicable law — see our Privacy Policy for how we process personal data, including as a processor on your behalf.

7. Our intellectual property

The Services, including the underlying software, design, and IotaBot branding, are owned by us or our licensors and protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription term. No other rights are granted.

8. AI-generated content

Certain features use AI models to generate responses based on content you provide. AI-generated output may be inaccurate, incomplete, or inappropriate in context. You are responsible for reviewing and configuring the Services appropriately for your use case, and for any decisions made based on AI-generated output.

9. Third-party services

The Services may integrate with third-party platforms (e.g. Meta/Instagram, email providers, Razorpay). Your use of those integrations is also subject to the relevant third party's own terms, and we are not responsible for their availability, changes, or conduct.

10. Service availability

We aim to keep the Services available and reliable but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and features may change, be added, or be discontinued over time.

11. Disclaimer of warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, AND IN NO EVENT WILL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE ONE (1) MONTH PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Services in violation of these Terms or applicable law, or from Customer Content you submit.

14. Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access for material breach of these Terms, non-payment, or as required by law. On termination, your right to use the Services ends; we will retain or delete your data in line with our Privacy Policy and applicable law, and you may request an export of your data within a reasonable period after termination.

15. Governing law & disputes

These Terms are governed by the laws of India. Courts at Gurgaon, Haryana shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms, subject to applicable law.

16. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above, and, where required, we will provide additional notice. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

17. Contact us

Email: support@iotabot.io

Postal address: Sector 103, Gurgaon, Haryana, India, 122006