Everything IotaBot does, in one embed
Each capability is built to move a conversation forward — from grounded answers to real actions and human escalation.
Embed with a single script tag
IotaBot is a framework-agnostic, injectable widget. Add one line to your site and the assistant is live — no rebuild, no SDK gymnastics.
- Works on any stack or CMS
- Fully hosted and auto-updating
- Customizable to match your brand
Trained on your own data
Upload documents and crawl your URLs. IotaBot answers using retrieval-augmented generation over Google Gemini, grounded in your real content instead of guesswork.
- Document upload + website crawling
- RAG-grounded, source-aware answers
- Continuously re-indexable knowledge base
Performs real actions with tools
Define tools that call your own or third-party backend APIs. IotaBot can track an order, update a profile, or trigger a workflow — right inside the conversation.
- GET & POST API tool calls
- Bring your own endpoints
- Guardrailed, purpose-scoped actions
Multi-agent AI pipeline
Every message flows through a pipeline: retrieve relevant context, analyze and route intent, call a tool or answer, then synthesize a clear reply.
- Retrieve → analyze → act → synthesize
- Intent routing per message
- Accurate, on-brand responses
Seamless human handoff
When a visitor asks for a person, the AI steps aside and a live agent takes over in realtime over Socket.IO — no lost context, no restart.
- Realtime visitor ↔ agent chat
- Context preserved on escalation
- AI resumes when the agent is done
Instagram DMs & comment automation
Connect your Instagram Business account and the same AI pipeline answers DMs — grounded in your knowledge base, with tool calls and live handoff — while configurable per-post rules auto-reply to comments.
- One-click OAuth connect, no developer setup
- DMs run through the same AI pipeline as your widget
- Per-post rules: auto-reply on the comment, send a DM, or both
Email support from your own address
Forward your support inbox to IotaBot and every customer email becomes a threaded conversation and ticket. Your team replies right here — sent from your own verified business domain, not a generic relay address.
- Connect by forwarding — no mailbox password shared
- Auto-created tickets, threaded by conversation
- Replies sent as you@yourbusiness.com, with attachments
Ticketing & identity
Conversations become tickets with full status and priority workflows, tied to visitor identity so your team always has the complete picture.
- Open, in-progress, resolved, closed & more
- Low → urgent priority levels
- Visitor identity and history
Multi-tenant control plane with RBAC
Manage multiple websites from one workspace with granular role-based access control across your whole team.
- Owner, Admin, Supervisor, Agent, Viewer roles
- Multiple websites per workspace
- Team invitations and management
See these features on your own site
Install the widget, connect your content, and watch IotaBot go to work.