Each capability is built to move a conversation forward — from grounded answers to real actions and human escalation.
The parts that decide what gets said, how it is grounded, and what happens when a person is needed.
IotaBot is a framework-agnostic, injectable widget. Add one line to your site and the assistant is live — no rebuild, no SDK gymnastics.
Upload documents and crawl your URLs. IotaBot answers using retrieval-augmented generation, grounded in your real content instead of guesswork.
Define tools that call your own or third-party backend APIs. IotaBot can track an order, update a profile, or trigger a workflow — right inside the conversation.
Every message flows through a pipeline: retrieve relevant context, analyze and route intent, call a tool or answer, then synthesize a clear reply.
When a visitor asks for a person, the AI steps aside and a live agent takes over in realtime over Socket.IO — no lost context, no restart.
One knowledge base, one inbox. A question in an Instagram comment and a question on your pricing page reach the same assistant.
Connect your Instagram Business account and the same AI pipeline answers DMs — grounded in your knowledge base, with tool calls and live handoff — while configurable per-post rules auto-reply to comments.
Connect a WhatsApp Business number through Meta's Embedded Signup and the same AI answers chats — with native tappable buttons and list menus instead of a wall of text, and approved templates to re-open conversations outside WhatsApp's 24-hour window.
Forward your support inbox to IotaBot and every customer email becomes a threaded conversation and ticket. Your team replies right here — sent from your own verified business domain, not a generic relay address.
Ticketing, outbound campaigns and the controls that let a team share one workspace without stepping on each other.
Conversations become tickets with full status and priority workflows, tied to visitor identity so your team always has the complete picture.
Turn the contacts your conversations already captured into campaigns. Build lists and segments, then send a multi-step sequence over WhatsApp, email or Instagram — throttled, with replies landing back in the same inbox as everything else.
Manage multiple websites from one workspace with granular role-based access control across your whole team.
Install the widget, connect your content, and watch IotaBot go to work.