Forward your support inbox to IotaBot and every email becomes a threaded ticket in one shared inbox. Your team replies from your own address — and customers see a normal email thread.
Add a forwarding rule in Gmail, Outlook, Zoho or your mail host. IotaBot confirms it for you.
Add a few DNS records once, and replies go out from your own address instead of a relay.
New emails open tickets automatically; replies thread onto them, however long the customer takes.
Email is still where the detailed, high-stakes questions arrive. Give them the same structure as your chat.
The whole team works one queue instead of forwarding threads and asking “did anyone reply?”.
Customers get an instant “we’ve received your request” email with their ticket number.
Every email becomes a ticket with an owner, status and priority, so nothing slips.
Forward several addresses to one website and filter the inbox by mailbox.
A sales@ thread is answered from sales@, a support@ thread from support@.
Send and receive files on the thread, so proposals and invoices stay with the conversation.
Customers email photos and receipts; the files stay attached to the ticket for whoever picks it up.
Email sits in the same inbox as chat, WhatsApp and Instagram, so agents see the full picture.
A reply to a resolved ticket opens a fresh one, so your metrics stay honest.
Every message becomes a tracked ticket with an owner, instead of a thread buried in someone’s inbox.
Replies send from your verified domain and thread properly in the customer’s mail client.
A forwarding rule and a few DNS records. No IMAP passwords, no mailbox access handed over.
Replies attach to the open ticket no matter how much later the customer writes back.
Files are checked for dangerous types before they reach your team.
Email, WhatsApp, Instagram and web chat are handled by the same team, in the same place.
You forward your support address to a unique IotaBot inbound address. Each new email becomes a conversation and a ticket.
No. Once you verify your sending domain with a few DNS records, replies go out from your own address, such as support@yourcompany.com.
Email is handled by your team. IotaBot automatically creates the ticket and sends the customer an acknowledgement with the ticket number; your agents write the replies.
Yes. Several addresses on the same domain — support@, sales@ and so on — can forward to one website, and each thread is answered from the address it came to.
Outbound replies need a domain you own, so a bare @gmail.com address can receive but not send. Google Workspace or Microsoft 365 on your own domain works fully.
The same knowledge base, tools and inbox work across all of these.
Start free, train it on your content, and let it answer — with your team a click away.
