Help desk software where AI answers first
Most support questions have already been answered somewhere in your docs. IotaBot answers those instantly, turns the rest into tickets with SLAs and owners, and gives your team one inbox for every channel.
- AI answers from your docs
- Tickets with SLAs
- One inbox, every channel
Help desk software with IotaBot: at a glance
IotaBot is a help desk with an AI assistant that answers from your own documents and website.
Tickets have statuses, priorities (low to urgent), categories, watchers, internal notes and attachments.
Ticket categories can set SLA timers for first response and resolution, and breaches are flagged.
Tickets can be auto-assigned round-robin, to the least-busy agent, to a team or to a named agent.
Conversations from website chat, WhatsApp, Instagram and email share one inbox.
Customers can rate conversations, and ratings are reported in the dashboard.
Get started in three steps
- 1
Train the assistant
Point it at your help articles and website; it answers only from that content.
- 2
Connect your channels
Website widget, WhatsApp, Instagram and your support email, into one inbox.
- 3
Set up routing
Categories, SLAs and assignment rules decide who handles what the AI cannot.
A complete help desk, AI included
AI deflection
Routine questions are answered instantly; the AI says so when it does not know rather than guessing.
Ticketing with SLAs
First-response and resolution deadlines per category, with breaches flagged.
Auto-assignment
Round-robin, least-busy, team or a named agent, per category.
Internal notes and watchers
Discuss a ticket privately and keep the right people in the loop.
Customer ratings
See how customers rate their conversations and where scores drop.
Roles and scoping
Owner, admin, supervisor, agent and viewer roles, scoped per channel.
Teams that run their help desk on IotaBot
E-commerce support
Order status from your store, returns policy from your docs, refunds to a person.
SaaS support
How-to questions answered from your docs; bugs become tickets for engineering.
Service businesses
Bookings, changes and complaints, each routed to the right desk.
Help desk software: frequently asked questions
Still have a question? Talk to us or try the live demo.
How is IotaBot different from a traditional help desk?
Traditional help desks route every question to a person. IotaBot answers the routine ones with AI from your own content first, and gives your team tickets, SLAs and an inbox for the rest.
Does it have a customer-facing help center?
Yes. Publish articles to a public, searchable help center that is also a Help tab in the chat widget — and every published article is added to the assistant’s knowledge automatically.
Can I control when the AI hands off?
Yes. The assistant hands off when a customer asks for a person, any agent can take over at any moment, and plain-English bot rules guide what it should and should not answer.
Which channels does it cover?
Website chat, WhatsApp, Instagram DMs and comments, and email — all in one inbox.
Help desk software: guides and how-tos
Related solutions
Try IotaBot for Help desk software
Start free, train it on your content, and see it answer in minutes.