Install the IotaBot app and your store gets an AI assistant that answers from your own content, shows products as cards, and tells signed-in shoppers exactly where their order is.
Add IotaBot from the Shopify App Store and paste your widget key.
Your pages, policies and FAQs become the knowledge base, and your catalogue is searchable in chat.
Shoppers ask questions, find products and check orders — and a person steps in whenever needed.
An AI shopping assistant that helps before the sale, during checkout questions, and after delivery.
Shoppers describe what they need and see matching products as cards with prices and a buy link.
Answer the question that decides the purchase while the shopper is still on the page.
Remove the doubts that cause abandoned carts, straight from your published policies.
Signed-in customers get their real order status without opening a ticket.
Walk customers through your return policy and hand the exceptions to your team.
When an agent takes over, they see the whole conversation — no “can you repeat that?”.
Collect emails and phone numbers from visitors who are not ready to buy yet.
The same assistant answers where your shoppers message you after they leave the store.
Turn chat contacts into WhatsApp, email or Instagram campaigns, with replies in one inbox.
Order tracking is the most repetitive question in e-commerce — the chatbot answers it for you.
Instant answers at the moment of hesitation help shoppers finish the purchase.
Order details are shown only to the signed-in customer, verified by Shopify’s own signed requests.
IotaBot only answers from your content, so it does not invent discounts or policies.
A person joins the same conversation in real time, with the full history attached.
Website, WhatsApp, Instagram and email all share one knowledge base and inbox.
Install the IotaBot app from the Shopify App Store and paste your widget key. The chat appears on your storefront without editing theme code.
Yes, for signed-in customers. IotaBot uses the customer identity Shopify signs for your store, so shoppers only ever see their own orders.
Yes. Shoppers can describe what they want and IotaBot shows matching products from your catalogue as cards with prices and links.
Yes. Any conversation can be handed to a live agent in real time, with the full history carried over.
IotaBot answers from your own pages, policies and documents, so replies reflect what your store actually offers.
The same knowledge base, tools and inbox work across all of these.
Start free, train it on your content, and let it answer — with your team a click away.
