Connect your Instagram Business account and IotaBot replies to DMs, auto-replies to post comments, and hands the tricky conversations to your team — all answered from your own content.
A one-time sign-in with Meta. No developer setup, no app review on your side.
Upload documents or crawl your website. DMs are answered from the same knowledge base as your web chat.
Choose what triggers a reply on each post, and whether IotaBot replies on the comment, sends a DM, or both.
The same Instagram account handles support, sales and campaign traffic — each with its own playbook.
Sizes, ingredients, shipping times and return policies — answered instantly from your own documents.
Connect your order API and IotaBot looks up the status mid-conversation, without a human.
Messages that arrive at 2 AM get a real answer, and anything complex waits in the queue for your team.
Ask followers to comment a keyword; everyone who does gets the link, price or discount code in their DMs.
The “price?” comments that usually go unanswered get a reply — publicly or privately, your choice per post.
When a conversation turns into a buying decision, a person takes over with the full chat history attached.
Reply to every entry automatically so the post keeps its momentum and no one feels ignored.
Send an announcement to people who messaged you in the last 24 hours — within Meta’s messaging rules.
Comments that match no rule can be ignored, logged for review or escalated — decided post by post.
Every message and every matching comment gets a response, not just the ones someone happened to see.
Fast replies are what turn an Instagram enquiry into a sale — the AI answers the moment a message lands.
Replies come from your own content, so the bot does not invent policies, prices or promises.
Connected through Meta, and it respects Meta’s 24-hour messaging window rather than working around it.
Your team takes over any conversation in real time, with everything the customer already said.
Instagram sits alongside WhatsApp, email and website chat, so nothing is scattered across apps.
Yes. IotaBot connects to an Instagram Business account through Meta’s official sign-in. Personal accounts cannot use Meta’s messaging API.
Yes. You set rules per post — exact phrases, AI-matched context, or reply to everything — and choose whether it replies on the comment, sends a DM, or both.
IotaBot uses Meta’s official Instagram messaging API and follows its rules, including only messaging people who contacted you within the last 24 hours.
Yes. Any DM can be handed to a live agent in real time, and the agent sees the full conversation history.
Yes. Instagram DMs run through the same knowledge base and tools as your website widget, so answers stay consistent across channels.
The same knowledge base, tools and inbox work across all of these.
Start free, train it on your content, and let it answer — with your team a click away.
