Train your AI chatbot on your website and FAQs

Training & knowledge

IotaBot answers using retrieval-augmented generation (RAG) grounded in your content: before every reply it finds the passages of your knowledge base that match the question and answers from those. If the answer isn't there, it says so instead of inventing a policy. The same knowledge base answers on your website, WhatsApp, Instagram and email.

Ways to add knowledge

• Industry templates — pick your business type (e-commerce, clinic, restaurant, gym, hotel, salon, real estate, school, e-learning and more) and answer short guided sections such as shipping, returns or opening hours. Each section you fill becomes its own source, so answers stay precise.
• Plain text — paste product docs, policies or anything else you want the assistant to know.
• FAQs — question-and-answer pairs for the things customers ask most.
• A web page — give a URL and IotaBot reads that page.
• Your sitemap — give your sitemap URL, preview the pages it lists, and choose which ones to index.

Keeping answers current

Edit a source, or re-index a web page or sitemap, whenever your content changes — the next answer uses the new version. Smaller, focused sources answer better than one long document: a question about returns finds the returns section rather than a page that also covers shipping and payments.

Bot rules

Under Knowledge → Bot rules, write rules in plain English — for example, who may see certain information, or how to phrase answers. Access rules are enforced before the AI replies; guidelines shape how it answers. Rules start as drafts and apply once you switch them on.

Where to click

Knowledge (sidebar) → pick a website → Add source → choose a template, text, FAQ, URL or sitemap → save → ask your widget a question to check the answer.