Knowledge base software that answers customers on every channel
Bring in your website, FAQs and help articles once. IotaBot turns them into a searchable help center for customers and the knowledge an AI assistant answers from — on your website, WhatsApp and Instagram.
- Website, sitemap, FAQs, text
- Public help center
- AI answers on 3 channels
Knowledge base software with IotaBot: at a glance
An IotaBot knowledge base can be built from web pages, a sitemap, FAQs, plain text, industry templates and help-center articles.
The AI assistant answers from the knowledge base on website chat, WhatsApp and Instagram DMs.
Help-center articles are published publicly and added to the knowledge base in the same step.
Questions the assistant could not answer are listed so the gaps can be filled.
Plain-English bot rules control what the assistant may answer and for whom.
Get started in three steps
- 1
Bring in what you have
Crawl your site or sitemap, paste FAQs, or start from an industry template.
- 2
Publish articles
Write help articles for customers; each one joins the knowledge base too.
- 3
Close the gaps
Review what the assistant couldn’t answer and turn it into new articles.
One knowledge base, many uses
Many sources
Web pages, sitemaps, FAQs, text, templates and help articles in one place.
Public help center
Customers search and read articles at your-name.iotabot.help and in the widget.
AI on every channel
Website chat, WhatsApp and Instagram answer from the same content.
Gap reporting
Unanswered questions show where the knowledge base falls short.
Rules and access
Bot rules decide what is answered, and protected content stays hidden until checks pass.
AI-drafted articles
New articles drafted from what the knowledge base already says.
Who builds a knowledge base with IotaBot
Support teams
Fewer repeat questions because customers and the bot find the answer first.
E-commerce stores
Shipping, returns and product answers in one place for every channel.
Service businesses
Policies, pricing and booking help kept consistent everywhere.
Knowledge base software: frequently asked questions
Still have a question? Talk to us or try the live demo.
Can I upload PDFs or Word files?
Not today. Knowledge comes from web pages, sitemaps, FAQs, plain text, templates and help articles.
Is the knowledge base public?
Only the help-center articles you publish are public. Other sources are used by the assistant but never shown as pages.
Does it work on WhatsApp and Instagram?
Yes. The same knowledge base powers the assistant on website chat, WhatsApp and Instagram DMs.
Try IotaBot for Knowledge base software
Start free, train it on your content, and see it answer in minutes.